So this morning some shirty douchebag sends us the following in a help request ticket:
"This is 2011, please don't make life more difficult than it has to be by using ftp the logs users out before they even get started. Just make a web page. How hard is it to find someone who understands HTML? Really? You might try your local junior high. I'm sure they have reached that level by now."
Note that we tested this ftp server with 3 different browsers and 2 different file managers across all three common desktop OSes. It works fine. He could have politely explained he was having trouble with the ftp and we would have looked in to it but no, he had to be a dick about it.
So I marked the ticket resolved with the comment: "User is an idiot.", the moral of the story being that if you want someone to help you it helps to not be an arsehole to them.

Archive